FAQ

1. What is your shipping and return policy?

We guarantee your satisfaction with our products. If it does not arrive or perform as expected, you may return it to us for a repair, replacement or refund. Any damage due to misuse or normal wear and tear will be repaired at a reasonable charge.

Customers must pay return shipping charges. We will ship exchanges to you at our expense within the U.S. Customers outside of the U.S. are responsible for all shipping charges, duty, and taxes, including returns and exchanges. Please insure your package for its value.

If you have any questions about our policy, please call us at (814) 201-1472.

2. When can I speak to a customer service representative?

Customer Service representatives are available weekdays from 8am to 6pm.  Call (814) 201-1472 

3. Do you offer custom or made-to-order services?

Yes! I would love to speak to you about providing you with your dream bag and will work with you on developing your ideas until you have the perfect bag for your lifestyle and needs.

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As always, please call or email me with any questions, comments, suggestions.  I love hearing from you and will make every effort to respond to you as quickly as possible.

 

Thank you.

 

Roque J. Diaz

Industry Portage Co.